Commercial Lines Broker of the Year

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Open to all insurance brokers and independent intermediaries. Entrants should focus on product and service innovation. This could include the development of long term relationships with clients, niche markets and insurers, identifying and effectively addressing special needs in the market or extending the range of added-value support services offered to customers. The judges will expect to see evidence of clear, targeted planning and effective measurement of success within the context of profitable growth.

Broking Initiative of the Year

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Open to an individual, team, department or company trading as an insurance broker or independent intermediary in any sector of the market. A product, service, marketing or educational initiative that has addressed customer needs and had a significant impact on the market and/or the company, no matter how large or small. The judges will be looking for genuine creativity and imagination.

Personal Lines Broker of the Year

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Open to all insurance brokers and independent intermediaries. Entrants should demonstrate how they have responded to demands of consumers for products relevant to their needs coupled with top quality service. The entrant might be a large firm offering a broad range of insurances or a specialist intermediary focusing on a niche market. The judges will be assessing product and service innovation in the context of profitable growth. Other key factors will be skills in marketing and staff development.

Underwriter of the Year

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Open to any FSA authorised company or Lloyd’s syndicate that has successfully adopted innovative and profitable underwriting strategies in any class, or classes of business, either life or general. This might focus on a particular issue or the overall underwriting strategy. Entries should be underpinned by research into new risks or problems, showing a clear customer orientated approach.

Reinsurance Broker Initiative of the Year

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Open to an individual, team, department or company trading as a reinsurance broker. A product, service, marketing or educational initiative that has addressed customer needs and had a significant impact on the market and/or the company, no matter how large or small. The judges will be looking for genuine creativity and imagination.

Loss Adjusting Initiative of the Year

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Open to individual Chartered loss adjusters, loss adjusting firms or specialist teams within other company types. Entries should focus on single projects or targeted business initiatives. The judges will be looking for creative responses to a changing market, coupled with quality of service and an innovative approach to claims problems, either broad or specific. Clear evidence of the application of technical expertise should also feature in entries, which must also prove achievement against pre-determined targets.

The Major Loss Award

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Open to the claims departments of insurance companies, Lloyd’s syndicates, loss adjusters and all firms engaged in responding to major loss. Entrants should use a case study(s) to demonstrate how they have responded to a major loss, which will be defined as any claim the size and scope of which takes it well beyond the routine. Examples might be single incidents that give rise to a large and complex claim (eg a fire in a chemical plant) or an incident that gives rise to multiple claims in a single location (eg a major flood). The judges will be looking for entries that demonstrate ability to respond to such incidents, utilising the company’s own resources and co-ordination of those provided by third party suppliers.

Claims Initiative of the Year

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Open to any claims department or section of an FSA authorised insurer, Lloyd’s syndicate or firm offering claims handling and management services to the insurance industry, including loss adjusters, assessors and claims management companies. The judges will be looking for quality of service offered to claimants, whether through a routine claims service or following research into particular claims issue(s).

The Risk Management Award

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Open to any risk manager, risk management team, broker or consultant in the private or public sector that has made a significant contribution to the advancement of risk management or can demonstrate the benefits of a risk management programme within an organisation. The application of new techniques, effective identification and reduction of risk and the development of creative risk financing strategies are likely to feature in successful entries.

The E-Business Award

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This will focus on the effective use of information and communications technology by a business at the transaction interface with the client, whether that be in a business-to-consumer relationship or a business-to-business relationship. The innovative application of the latest technologies and evidence of success in generating profitable new business will be among the key features. The judges will also be looking for evidence of enhanced customer service.

The Technology Award

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This award will focus on business and administrative processes. It is open to any firm in the insurance market – insurer, intermediary, loss adjuster or service provider – that can demonstrate that the application of new information and communications technology has enhanced the quality, efficiency and cost-effectiveness of its business administration. The judges will be looking for evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

Customer Care Award

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The winning company in this category will have clearly demonstrated an excellent level of customer care backed by clear standards and validated monitoring of performance. In particular, the judges will be looking for proof of the impact of an innovative customer care strategy on retention levels and client satisfaction. Open to any firm operating within the insurance market or offering products or services to the market.

Marketing Initiative of the Year

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The winner of this award must be able to demonstrate – within the context of an overall marketing strategy – how their organisation has used a range of marketing techniques to improve market share, enhance customer loyalty or break into new markets. It will be particularly important to demonstrate the achievement of results against targets. Open to everyone in the insurance industry.

The Training Award

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The winner of this award must be able to demonstrate how their organisation has successfully implemented an internal training programme either across the company or to meet a specific need. The judges will be looking for evidence of the strategic role of the training together with evidence of benchmarking against external standards. Entries should also highlight how the training programme encouraged further progression and contributed to business success.

Young Achiever of the Year

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Open to anyone working in the insurance industry under 30 on 1.4.09. This award will go to the person who has made significant strides in their professional development over the past year, clearly demonstrating their contribution to the team or department in which he or she works. Evidence of commitment to pursuing relevant professional qualifications will be required. All nominations must be made or supported by the person’s departmental manager.

Service Provider of the Year

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Open to any organisation providing professional, technical, claims or repair services directly to the insurance market or to the supply chain. Entrants must be able to demonstrate they have responded innovatively to the demands of the market and must provide evidence of consistent levels of service and customer satisfaction, whether those customers be in business-to-business or business-to-consumer relationships. Entrants will also need evidence of enhanced business success through their relationship with the insurance market.

Corporate & Social Responsibility Project of the Year

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The judges will be looking for a project that has effectively delivered its corporate and social responsibility objectives. This could be an international, national or local project and should demonstrate a coherent and integrated approach. The judges will be looking for evidence of the delivery of CSR policies in action, and a clear statenebt if how the CSR project is aligned with the company or organisation’s strategic and business goals.

Life Insurer of the Year

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Open to UK authorised companies who will be expected to set out a coherent development strategy, highlighting product innovation, response to customer needs and enhanced quality of service. Successful management of change and proven ability to meet the demands of the market, regulators and government will also feature in the winning entry.

General Insurer of the Year

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Open to all UK authorised companies. The judges will be looking for a company that can demonstrate a commitment to meeting customer needs and delivering a high quality of service across all its activities as part of a broad strategic vision. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing, or into new, markets.

The Achievement Award

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This special award will be presented to an individual who has made an outstanding contribution to the success of the insurance industry. Previous winners include Peter Wood, Victor Blake, Sir David Rowland, Allan Bridgewater David Prosser, Scott Bell, Simon Bolam, Robert Hiscox , Walter Merricks, Lord David Hunt, Patrick Snowball and Gerry Loughney.

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