2009 Finalists

The E-Business Award

Sponsored by:

ARC - Account Reconciliation Centre/CGI
CGI’s Account Reconciliation Centre (ARC) is an e-business solution for the reconciliation and settlement of accounts between insurers and brokers.

AXA Insurance
AXA introduced full cycle self-service for its direct customer base, offering a start-to-finish online capability for customers buying travel insurance.

Fortis Insurance
Fortis developed a low cost high tech self service system for IFAs and automated underwriting system to launch into the life protection market.

Provident Insurance
The company implemented www.readycover.com which allows intermediaries to streamline their processes when providing temporary motor cover or mid-term adjustments.

The Technology Award

Sponsored by:

ACS Building & Maintenance
The company developed bespoke software - “sponge” - and improved management of the business and its partner and supplier relationships.

Kwik-Fit/Tealeaf
Kwik Fit Insurance implemented Tealeaf’s Customer Experience Management solution on its insurance website to provide it with improved visibility into what site visitors are seeing and doing.

RBS Insurance (Detica NetReveal)
RBS Insurance integrated Detica NetReveal as part of a major claims fraud detection and prevention project.

Sequel & Willis
The broker successfully implemented Sequel’s Eclipse Broking system in the London market.

Personal Lines Broker of the Year

Sponsored by:

Carole Nash Insurance Consultants
Kwik-Fit Insurance
MCE Insurance

Commercial Lines Broker of the Year

Sponsored by:

Bollington Group
Lockton International
R K Harrison
Swinton Commercial

Broking Initiative of the Year

Sponsored by:

Direct Fleet Insurance Services
The company successfully launched a reverse bidding system to handle fleet quotations between brokers and insurers.

Lockton International
The Technology, Media and Telecom Practice launched risk management services to help companies protect themselves against risks arising from it outsourcing and data breaches.

Park Home Insurance Services
The introduction of streamlined processes and a broker portal improved new business development and improved customer service.

Reinsurance Broker Initiative of the Year

Sponsored by:

Aon-Benfield
The newly combined broking giant repositioned itself, both in terms of branding and capabilities and developed its advisory proposition in capital market alternatives to traditional products

Guy Carpenter & Company
Guy Carpenter launched a specialist website - www.GCCapitalIdeas.com - designed to help insurers, reinsurers, and others keep abreast of the latest industry thinking.

RGA UK Services
The broker created an innovative way to help life office personnel, advisers and consumers better understand the conditions covered by their critical illness policies.

The Risk Management Award

Sponsored by:

Aon
The company adopted the Risk Register Detox approach to improving enterprise risk management.

AXA Insurance
AXA in partnering with Safe Estates have produced a solution for the protection of unoccupied buildings

Marsh Risk Consulting
Marsh introduced a number of new services and approaches to help clients in the economic downturn.

Underwriter of the Year

Sponsored by:

AIG
The relaunch of AIG PrivateEdge D&O product for small businesses extended the cover, changed the way clients could buy it, and educated companies about the risks they face.

Brit Insurance
Brit developed its on-line commercial proposition for micro-SMEs with targeted brokers.

Cassidy Davis, part of the Jubilee Group
The insurer addressed the controversial payment protection insurance sector adding new flexible products to suit customer needs.

QBE European Operations
QBE’s non-conventional fleet motor account has developed from strength to strength.

Claims Initiative of the Year

Sponsored by:

Auger Technical Investigation Solutions
The company’s claims initiative is designed to ensure clients receive accurate and timely information on which to base shared drainage claim assessment.

Davis French & Associates
The company adopted an innovative approach to dealing successfully with residential properties flooded in Morpeth.

Halliwells
The legal firm introduced its Volume Academy to tackle credit hire and pre-litigated motor claims for its client NFU Mutual

QBE European Operations
The company’s approach to employers’ liability claims includes its successful Riddor Triage and Minor Injury Management System.

Zurich Insurance
Zurich’s motor engineering unit set up its own specialist forensic inspection facility to investigate motor fire claims.

Loss Adjusting Initiative of the Year

Sponsored by:

Cunningham Lindsey
The company’s Building Solutions operation combines insurance and buildings expertise to reduce claims spend, shorten settlement times and spot more fraudulent cases

Merlin Claims
The company made inroads into the sector with a major rebrand, staff investment and the integration of a key software solution.

QuestGates
The company developed a new service for the validation of building claims utilizing a mixture of skilled staff and a claims management system.

The Major Loss Award

Sponsored by:

Cunningham Lindsey
For its response to the Holborn Street, Rochdale, subsidence claim

GAB Robins/Davis French & Associates
For their response in the wake of the Morpeth floods

Teceris & Willis
For their response to the Nampak - My Healthcare fire

Zurich Insurance
For its response to the Melton Borough Council office fire

Service Provider of the Year

Sponsored by:

Acturis
The company successfully drove forward with its offering which allows brokers to place business with insurers in the e-traded commercial SME market

Enterprise Rent a Car
The company conceived, introduced and developed bilateral agreements to address issues on how insurers and suppliers deal with replacement vehicles.

Independent Inspections
The expert flooring validation supplier introduced a range of new services to help its insurer customers in the areas of inspection, repair and fulfillment.

Lorega
The company successfully launched its loss recovery product into the mid to high net worth market.

WNS Assistance
The motor insurance claims management company established an effective benchmarking and accreditation scheme for its network of repairers.

Customer Care Award

Sponsored by:

Brit Insurance
Brit overhauled its claims operation with customer care at its core

Fortis Insurance
RIAS continued to develop its strong track record serving the over 50s market, using a new online tool “voice of the customer” to develop its offering.

Kwik-Fit
Kwik-Fit Insurance developed Smart Co to help it develop a new, innovative customer strategy.

Oval Insurance Broking
The broker’s SME customer care initiative has paid dividends in customer retention and service.

WPA
The company has worked hard at putting the customer at the centre of its business.

Marketing Initiative of the Year

Sponsored by:

Aviva
The insurer instigated a multi-level programme to attract independent brokers and extol the benefits of its 110 broker club.

BGL Group - comparethemarket.com
A campaign based around Aleksandr Orlov, aristocratic Russian meerkat and founder of comparethemeerkat.com was used to improve recall of and traffic to, the company’s comparison site.

Longhawk Insurance Group
The campaign launched Simple Landlords Insurance in the direct-to-consumer online let property insurance market.

RBS Insurance
A campaign supporting the promotion of RBS Insurance’s seven day insurance product for customers purchasing a new or used vehicle.

The Training Award

Sponsored by:

Crawford & Company The company put together a broad training programme aimed at developing emerging and existing leaders and a range of specialist pathways for its employees

Corpore
A programme to recruit and train British health professionals for commercial case management

Ecclesiastical Insurance
The establishment of a Survey Academy to develop and train specialist surveyors in order to fill a skills gap.

RSA
The development of a Technical Academy to enable underwriters to develop core skills and maintain those skills and specialties.

Young achiever of the year

Sponsored by:

Alessandra Carrillo, Crawford & Company
Sarah Collison, Corpore
Amanda Kerr, Brit Insurance
Joe Thelwell, Towergate Risk Solutions
Claire White, Allianz Insurance

Corporate & Social Responsibility Project of the Year

Sponsored by:

Allianz Insurance
Allianz launched a series of environmental initiative built around a network of environmental champions and partnerships with Global Action Plan and The Carbon Trust.

Co-operative Insurance The mutual introduced a range of ethical and environmentally focused initiatives as part of its well established CSR approach.

RSA
A broad internally and externally focused CSR programme focused on engagement of staff on green issues and community involvement, development of services with environmental and social benefits.

Royal Liver Group
A CSR project based on improving financial understanding, competence and responsibility with a focus on primary school children.

Life Insurer of the Year

Supported by :

HSBC Insurance
NFU Mutual
Wesleyan Assurance Society
Zurich Financial Services

General Insurer of the Year

Sponsored by:

Chubb Insurance
Fortis UK
Hiscox Insurance
RSA

The Achievement Award

Sponsored by:

The winner of the Achievement Award will be announced at the awards ceremony at the Albert Hall on 8 July 2009